Dispute resolution
If something goes wrong, open a dispute from your deal page. We review the records we have — terms, photos, messages, tracking and package documentation — under our published terms.
Common situations
- Package missing or not shipped
- Visible packaging damage on arrival
- Item materially different from the agreed description (for example, a different card or missing items)
- Payment issues
What we can and can't decide
We can compare what arrived against the agreed description at a basic level and pause the deal for instructions. We don't make authenticity or grading determinations.
Outcomes
Depending on the evidence and policy: proceed, return to sender, refund through the payment provider, or another agreed resolution.
We facilitate transactions, coordinate shipping and document packages. We do not authenticate, grade or appraise cards, and we do not guarantee authenticity. Item descriptions and photos are supplied by sellers.
Bring your own deal
Already have a buyer or seller?
Buy, sell and trade on Cardway Exchange. Create a private deal, invite the other party, and keep your transaction and its records together — in under 60 seconds.